24/7 · Global fast technical support
Fast live support
Remote technical assistance for vessels in locations inaccessible to conventional service. We work simply, quickly and efficiently — 24 hours a day, 7 days a week.
ABOUT THE SERVICE
Remote technical support
A service that VTMS provides to customers whose vessels are in a location inaccessible to conventional service, or when time constraints apply.
It offers fast, precise and efficient technical support for the vessel's crew. Thanks to remote support, we can reach every place where we cannot be physically present.
PURPOSE
The service is intended for customers who need immediate technical support without the physical presence of our service team on board.
The job is carried out using a messaging app in a video call, directly with technical personnel in real time.
Fault identification
Fast and effective remote identification of the fault and implementation of the repair procedure.
Adjustment and calibration
Remote performance of the necessary adjustments and calibration of equipment operating parameters.
Difficult location
Vessels in areas inaccessible to conventional shore-based service.
Time pressure
When contract lead time is critical and you cannot wait for a service team to arrive.
Limited personnel
Support for crews with limited technical expertise or small numbers.
Lack of tools and parts
Supplementing technical knowledge when special tools or spare parts are not available.
PROCESS
Once we receive the information, we analyse it. Together we define the scope and possibilities of support and the most convenient method of communication.
Once the order is approved, we start work immediately, within a strictly defined time. Professionally, quickly and efficiently.
01
Request
You send a request by phone or e-mail, describing the problem and the location of the vessel.
02
Analysis
We analyse the information and together define the scope and possibilities of remote support.
03
Communication
We agree on the most effective way of communicating, suited to the conditions on board.
04
Execution
We get to work. Simply, quickly and efficiently, with the Customer in mind.
REQUIREMENTS
To use the remote support service you need a mobile phone and technical documentation prepared in advance.
In some cases a measuring instrument such as a multimeter, pressure gauge or similar may also be needed.
Mobile app
One of the video communication apps: FaceTime, WhatsApp, Teams, Skype or similar.
Technical documentation
Access to the equipment's technical documentation, diagram or operating manual.
Multimeter
For electrical work — a multimeter needed to measure parameters.